Conditions


1.TIMES
The room check-out time is 11:30.
The check-in time for new arrivals is 14:30.
If you have to leave before 11:30, please inform reception the day before you leave.
The kitchen is open from 08:00 to 21:00. Remember that our kitchen has a microwave, coffee maker, kettle and fridge, and that your food must be suitable for these appliances.
In order not to disturb the other guests, the showers can only be used until 22:00.
Visitors are only allowed into the common areas of the Hostel, always informing the person responsible for the establishment before hand.

2.BEHAVIOUR
It is forbidden to use free beds to sleep, lie or put your things on. If you do so, you will have to pay the cost of the extra bed.
Smoking in the building is completely forbidden.
Eating in the rooms is completely forbidden.
The possession, distribution and/or consumption of alcoholic drinks or drugs is not allowed.
No parties or meetings are allowed without having received the consent of the person responsible for the establishment. Vandalism is a serious crime. Guests committing an offense may be expelled from the Hostel.
In the event of damage to the rooms, or to any of the Hostel common areas, the management reserves the right to charge the total cost of said damage to your credit card.

3.HOSTEL MAINTENANCE
Guests are responsible for keeping their rooms and the common areas of the hostel, such as the kitchen and the common room, decent, clean and tidy, putting away all of the common utensils used and keeping moderate order in the rooms they share. The lights and other devices must be switched off when not in use. Help us to save energy!
The hostel furniture must not be moved without prior consent from the management of the establishment.
Any damage caused to the property must be reported immediately to the person responsible for the establishment.

4.SAFETY
We recommend that our guests keep their lockers locked at all times for safety reasons.
Guests are responsible for correctly closing the door every time they enter or leave the Hostel, taking particular care during the times when the reception is closed.
The hostel management accepts no liability for the loss of personal belongings. We recommend that you put away and keep an eye on all objects of personal value, such as mobile phones, laptops or tablets, watches, players, etc.
It is forbidden to change rooms or to sleep in a room other than your own without prior consent from the management.

5.CANCELLATIONS
NOTICE OF CANCELLATION is only accepted by email; phone cancellations will not be accepted.
The guest can cancel free of charge until 7 days before arrival. The guest will be charged 50% of the total price if they cancel 7 days before arrival. If the guest doesn’t show up or cancel the entry day, they will be charged the total price of the reservation.
In some cases the guest will be charged up to the total amount of the reservation 7 days before the entry day.

6.CHANGES IN THE RULES & REGULATIONS
Blai Blai Hostel is a quiet place where people come to enjoy themselves. However, you must remember that you are sharing with other people and show respect both for the installations and for the people you are sharing with. Have fun, and allow others to enjoy themselves too.
The hostel reserves the right of admission and will give no refund for nights not spent at the establishment in such a case.
The hostel management reserves the right to revise and change the rules & regulations whenever it considers appropriate. Not being aware of the rules will not be an acceptable excuse in the event of a disciplinary measure.

7.SUGGESTIONS AND COMPLAINTS
All complaints, suggestions or queries will always be welcome.
Help us to improve!!!

Nafarroa 37A - 9
20.800 Zarautz
Image
Image
blai blai logoa